Complaints

Last changed 6 September 2026.

First, what this page is not for

If you bought something from a shop hosted here, your contract is with that seller, not with us. Complain to the shop first; its contact details are on its own pages. If the seller will not put it right, your next step is your payment provider, who can reverse the payment. We are not a party to the sale and cannot refund it. If a shop is breaking the law or our terms, tell us and we will look into the shop itself.

Complaining to us

For anything that is ours - the service, our billing, how we have handled your details, or how we have treated you - write to complaints@lightmorphic.com. Tell us what happened, when, and what you would like us to do. Include your shop's address if you have one.

What happens then

We acknowledge every complaint within two working days and give you one person to deal with. We answer in full within ten working days. If something makes that impossible we tell you why and give you a date. Our answer says what we found, what we are doing, and what to do if it is not enough.

If our answer is not good enough

Ask for it to be looked at again by somebody who was not involved the first time; say so in a reply and we will arrange it within ten working days.

If your complaint is about how we have handled personal details, you can complain to the Information Commissioner's Office at ico.org.uk at any time, whether or not you have been to us first. You do not lose that right by complaining to us.

If your complaint is about accessibility, our accessibility page says what we are aiming at and where we fall short.

Who we are

Lightmorphic Ltd, registered in England and Wales, company number 17423646. Registered office: 82A James Carter Road, Mildenhall, IP28 7DE.